Frequently asked questions
Frequently asked questions
Photo requirements
What kind of photo works best?
Choose a photo where the face and eyes are clear and the subject is not too small.
Can I include multiple pets?
The MVP is designed around one pet per finished piece.
Artwork creation and credits
How many credits does one artwork use?
Creating one artwork uses 10 credits.
Does the trial use lower-quality artwork creation?
No. Trial and paid artwork use the same quality level.
Shipping and cancellation
Can I cancel after placing an order?
Cancellation may be possible before printing begins, but not after production has started.
How much is shipping?
Shipping depends on destination, so the latest amount is shown at checkout.
Share links
Does sharing expose the original photo?
No. Only the finished artwork is shown on public share pages.
Can I hide the pet name?
You can choose whether the pet name appears on the share page.